Shipping policy
Shipping Policy
Effective Date: 1/23/2025
Thank you for supporting EmpowerHer Journey. We are committed to providing you with a seamless shopping experience, including the timely shipment of your products. Please review the following shipping terms carefully.
1. Order Processing & Shipping Time
Orders are processed within [Insert number of business days] business days from the time of purchase. Please note that shipping times may vary depending on your location and any unforeseen delays with our shipping partners. We will do our best to notify you of any significant delays or issues with your order.
2. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the weight of your order. All shipping fees are non-refundable.
3. Responsibility for Lost or Stolen Packages
EmpowerHer Journey is not responsible for lost, stolen, or misdirected packages once they have been shipped. Once an order has left our facility and is in the care of the shipping carrier, any issues with delivery (including theft, damage, or delays) are the responsibility of the carrier. We encourage you to track your package regularly to ensure its safe arrival.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [Insert Contact Email] with a description of the damage and supporting photos of the item and packaging. We will assess the situation and, if necessary, replace the damaged product at no additional cost to you. Claims for damaged or defective items must be submitted within 7 days of receiving your package.
5. Incorrect Shipping Address
Please ensure that your shipping address is correct before completing your order. EmpowerHer Journey is not responsible for any delays or issues caused by an incorrect address. If you realize that you've entered the wrong shipping address, please contact us immediately, and we will do our best to accommodate any necessary changes, but we cannot guarantee adjustments once the package is in transit.
6. Lost Packages
If your package is lost in transit, please contact the shipping carrier directly for assistance. EmpowerHer Journey cannot be held responsible for packages that are lost once they are handed over to the carrier. We recommend contacting the carrier to file a claim for lost packages and checking their tracking system for more details.
7. International Shipping
For international shipments, please note that import duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the recipient. EmpowerHer Journey is not responsible for any delays or customs issues once the package has left the country of origin.
8. Contact Us
If you have any questions regarding our shipping policy or need assistance with an order, please don’t hesitate to reach out to us at:
[Insert Contact Information]
[Insert Email Address]
By making a purchase from EmpowerHer Journey, you acknowledge and agree to the terms outlined in this Shipping Policy.
